Buffalo Forums

General => Lounge - Everything non-product related => : mpiechota May 15, 2017, 11:50:38 AM

: Email support replies from other customers
: mpiechota May 15, 2017, 11:50:38 AM
Anyone else getting replies to other person's email tickets?

I have gotten two now.  Both answers to other person's questions.  Email header looks like it was intended for the other recipient, so I've got no clue yet how I received it.  So far they don't seem concerned... got a "please disregard" on it.
: Re: Email support replies from other customers
: mariad May 18, 2017, 06:17:33 AM
Not received any email like that.
: Re: Email support replies from other customers
: Herought August 06, 2017, 12:59:22 AM
The back office team are still human so most probably it was just a mistake, so just ignore it as the email says. I did that same mistake before too.