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Products => Storage => : wijesijp August 04, 2016, 11:51:36 AM

: 4 TB external hdd does not work with USB 3
: wijesijp August 04, 2016, 11:51:36 AM

I have recently purchased 4 TB external hard disk HD-LC4.0U3.

My OS is windows 10
Motherboard Gigabyte Z170-HD3


When I connect the device via USB 3 it does not get detected
When connect via USB 2 it works

Can you please offer some advice how to fix this?

: Re: 4 TB external hdd does not work with USB 3
: Texturtle August 04, 2016, 11:55:05 AM

Are other devices detected when connected to the USB 3 port?

: Re: 4 TB external hdd does not work with USB 3
: wijesijp August 05, 2016, 01:48:33 AM

Yes

I even have a buffalo 3TB external hdd. It works fine with this port.

: Re: 4 TB external hdd does not work with USB 3
: Texturtle August 05, 2016, 09:07:27 AM

That's odd. I don't suppose you have a different system to try to connect it to?

: Re: 4 TB external hdd does not work with USB 3
: wijesijp August 05, 2016, 07:46:55 PM

I did connect to office computer.
But I am not sure whether I connect using USB 2 or 3

What can I do to figure out what is happening?

: Re: 4 TB external hdd does not work with USB 3
: wijesijp August 08, 2016, 04:45:31 AM

Can you give me any suggestions to get this fixed?

: Re: 4 TB external hdd does not work with USB 3
: davo August 08, 2016, 08:50:15 AM

I assume you have tested it with a second USB 3 cable? if so and then issue is the same on multiple PCs then RMA the unit.

: Re: 4 TB external hdd does not work with USB 3
: Texturtle August 08, 2016, 09:48:01 AM

I would agree. If the unit won't connect via USB 3 on multiple computers, RMA the device.