Hello,
I have a problem with my Terastation ( HD-H1.0TGL/R5) after trying to update the Firmware from 1.x to 2.0.
After turning on the TS the blue LED will go on indicating Gigabit ethernet, the green LED in the middle will blink constantly and the green LED for the drives will flash circling clockwise. After about a minute, the green LEDs for the drives are still circling, I am able to access the drive through the network, I am not running a DHCP server but I am able to access it on 192.168.11.150. I am able to fully access the website at this point, doing a reset or enabling shares.
After a couple of minutes, the drive LEDs were still circling up to this point, the drives will shut down, the drive LEDs will switch to solid green and the left LED of the buttom 3 will flash 6 Times red over and over. The TS is no more accessible at this point.
I tried to update the firmware again using the executables for version 2.0 and 2.16 but the updater program will not find the TeraStation and say "Terastation that needs updating wasn't found", note that I am able to ping and access the website of the TS at this point though. Also the NasNavi cannot find the TS.
I have also tried TFTP Boot Recovery TS-HTGL-R5 1.20 by changing my Computers IP to 192.168.11.1 and starting the program. It will correctly say that it is listening on 192.168.11.1 and that it is accepting requests but nothing else happens. I tried resetting the unit by pressing the red reset button on the back for over 30 seconds but nothing happens.
Because the TS is accessible for at least a couple of minutes until it shuts down and flashes the red LED I am still hoping to be able to recover the unit. So what should I do?
Thanks for your replies in advance.
Thank you for the quick answer.
I want to make clear that in all my update attempts I have been indeed on the same subnet as the terastation. And as I said I actually am able to ping the TS and even access the webinterface. But neither the Firmware Updater nor the NasNavi Program will find the TS.
I have now tried to hold down the reset button while powering it on. It seems the TS boots in some kind of special mode and it will not shutdown as it would when booting it normally. I am again able to ping and access the webinterface but the updater or nas navi are again not able to find the unit.
I am not interested in recovering the data on the unit.
I would like to know whether there is a way to reflash the firmware so that the unit is working normal again?
Thanks.
I tried this from a fresh installed windows 2000 and a fresh installed windows xp workstation. Both without firewall or antivirus.
There is no notification of some sort right away. I can format each drive separately without any error.
When I try to create and RAID Array I get the following error message:
"The rebuild of the RAID Array did not complete successfully.
Confirm the status of each disk, reboot TeraStation and attempt to rebuild the RAID Array again."
I do get that message both when starting the TS normal and when holding down the reset button.
I do want an raid spanning over all four drives but I also tried the other modes including Raid 1 for only drive 1+2 and drive 3+4 everytime with the same error message.
No I have not. I do not think that the Hardware is faulty. The unit was working fine until I tried to update the firmware to 2.0. The Updater Program behaved weird. Although the Gui already quit I saw that the Process was still running in the background. So again I dont think its the hardware, neither the drives nor the TS because the problem only occured the first time the TS booted with the new firmware.
I guess something went wrong during the update although the webinterface says that firmware version 2.00 is installed.
Hi. I am new to the forum, but not new to the TeraStation. I have read the thread and have a similar issue. I am wondering if there is a way to "rewind" the firmware upgrade back from 2.16 to earlier versions. Reason being, I followed the upgrade proceedure with at tech on the phone, and then when we restarted, we lost the links to all the shared drives. Because the product was out of warranty, they told me there was nothing that could be done. After spending a couple of hundred dollars and getting a quote of $3K to recover the data - it is still there - a suggestion was made to get the older firmware and re-load, set the share names back up and see if that would change anything. I was told since no format of the drice was done, the firmware update is a non-destructive process and all is as it should be on the drives themselves - i just can see them.
Hello again,
I have now re downloaded fw 2.00 and 2.16 and I tried again both updater programs but again no success. Both updater versions cannot find the Terastation although it is pingable.
So I am wondering like jhpeterson whether there is just a way to force a reflash... maybe through a USB device and a special service mode or something like that.
Also I would provide the following list of open ports detected by an nmap scan:
Port Scanning host: 192.168.11.150
Open TCP Port: 21 ftp
Open TCP Port: 80 http
Open TCP Port: 139 netbios-ssn
Open TCP Port: 515 printer
Open TCP Port: 548 afpovertcp
Open TCP Port: 873 rsync
Open TCP Port: 8080 http-alt
Open TCP Port: 8873 dxspider
Open TCP Port: 22939
Thanks again.
eezzeee, create a shortcut to the NASUpdater.exe, right click on the shortcut, and the target field will look something like this:
"C:\Documents and Settings\User\Desktop\firmware folder\NASUpdater.exe"
Add a /force switch after the last doublequote:
"C:\Documents and Settings\User\Desktop\firmware folder\NASUpdater.exe" /force
Then save the shortcut. Make sure TSClient or NASNavigator is not running, then run the shortcut.
Colin137 -
No, i am not totally sure how to do this. can i read up on it somewhere?
eezzeee -
all i can find on the site is the 2.16 update (the latest for my terastation) no back revs. can you send a link? thks.
I tried the /force switch without success. The updater still says that the TS that needs updating cannot be found, although I am still able to ping the TS while the updater is running.
jhpeterson
I guess you might have a different TS then. I have the original Silver Terastation and when I select that in the Downloads Section I can download fw 2.00 and 2.16.
eezzeee -
i have terastation model HD-H1.0TGL/R5. it sent me to the archive site from downloads for older versions, but when i got there this is all i found:
2005-06-23 112-104
i also do not see any .ini file to change so it doesn't check the version. when i run the above, it just says no update required.
Try here instead to download the firmware then perform the following: