Buffalo Forums

Products => Storage => : hardik March 29, 2009, 02:19:06 AM

: Not able to access Link Station Live 500 GB network storage drive
: hardik March 29, 2009, 02:19:06 AM
   

I am not able to see in my Vista(32bit) laptop nor able to reach its admin console. I was using this till yesterday without any issue.  How ever NAS Navigator finds it but cant open a shared folder or change an IP.  I am able to ping it on the network . I  tried multiple times changing ethernet cable, router ports and even shutting down both Link station and PC but did not help.

 

It is completely not accessible to me , I see both Power and Network lights up. not sure what is wrong .

: Re: Not able to access Link Station Live 500 GB network storage drive
: hardik March 29, 2009, 03:42:56 PM
   

I have HS-DL type Unit, still not able to access the unit at all .  I even tried hitting reset button on the back , but no change.

 

 

: Re: Not able to access Link Station Live 500 GB network storage drive
: Captuk March 29, 2009, 05:00:29 PM
   

Mine is also doing the same , was working fine until Friday Now cant access it as above.

Ive got Power light on and Link/act light on.

 

Please if any one knows hope to get past this and get it working.

 

: Re: Not able to access Link Station Live 500 GB network storage drive
: hardik March 29, 2009, 06:41:03 PM
   

I also see power and Link LEDs active (on) but no access so far. I even tried using cross - over cable but I could not see any share on the drive except printers . It was strange that IP picked up by NAS Navigator (when I as attached using static IP was different ) than IP I was able to ping the unit.

 

Its strange that NAS Navigator is able to find Unit each time but not Windows .  Mine is also out from Friday.

 

Anybody?

: Re: Not able to access Link Station Live 500 GB network storage drive
: hardik March 29, 2009, 08:25:23 PM
   

Turns out my Link Station Live Unit is in EM Mode. I even tried flashing Firmware Upgrade but shows error that communication cant be established between Unit and PC. I even enabled the ports mentioned in the manual 8873 and 22xxx . still no luck..

 

Since I tried resetting does it mean I lose all data?

: Re: Not able to access Link Station Live 500 GB network storage drive
: tanjl March 29, 2009, 08:55:27 PM
   

Hi hardik,

 

You can see the Buffalo unit in the Nas Navigator and that means you are able to see the IP address and firmware information. Check the IP address and then set a static IP on yout Vista computer to match the same address range of the Buffalo unit. eg: Linkstation's Ip is 192.168.1.100, you should set your computer's Ip address to 192.168.1.123.

 

Pls make sure yout Windows defender or any other firewalls are switched off temporarily when performing this task.

 

Pls double-check when you run Nas Navigator, is the Link LED on the Linkstation flickering.

: Re: Not able to access Link Station Live 500 GB network storage drive
: hardik March 29, 2009, 09:18:33 PM
   I downloaded the new NAS Navigator software and it mentions my Unit is in EM mode.  Firmware info is now shown.  I cant seem to download firmware using Vista , it mentions cant communicate with  Link Station.  I even tried calling Buffalo Tech support and was on hold for about 45 minutes before I gave up.
: Re: Not able to access Link Station Live 500 GB network storage drive
: hardik March 29, 2009, 09:19:10 PM
   

In my previous post - I meant firmware information is "not" shown. 

: Re: Not able to access Link Station Live 500 GB network storage drive
: Captuk March 29, 2009, 10:21:22 PM
   

Firmware or Work Group is not shown.

 

Very strange this that we have the same problem, im running vista ultimate with avg virus protection. if that makes any difference.

Has there been a Windows update recently?

 

: Re: Not able to access Link Station Live 500 GB network storage drive
: Captuk March 30, 2009, 02:45:09 AM
   

Right ive just sorted it.

 

I Uninstalled all of the Buffalo Link Station Software, Restarted machine Then download Loaded Both Latest 2.11 Navi and Firmware.

Installed Latest Navi then restarted PC. After that then Updated the Firmware (2.11) used the lsupdater that is with the Firmware.

Updated fine then restarted Hey presto all works Now.

 

Good Luck.

 

: Re: Not able to access Link Station Live 500 GB network storage drive
: Dustrega March 30, 2009, 12:43:19 PM
Good call Captuk that's what I was going to suggest.
: Re: Not able to access Link Station Live 500 GB network storage drive
: hardik March 30, 2009, 03:37:25 PM
   

Were you able to get all data back? i am not able to flash the firmware it mentions connection to PC cant be established?

: Re: Not able to access Link Station Live 500 GB network storage drive
: Dustrega March 30, 2009, 03:40:55 PM
So you run the firmware update locally (on your PC) and it displays an error "Connection to PC cannot be established"?
: Re: Not able to access Link Station Live 500 GB network storage drive
: hardik March 30, 2009, 05:06:00 PM
   

Yes, I closed defender and still the same.  I tried static IP, DHCP but no luck. I even tried adding a debug mode to ls updater(as suggested by Buffalo website) and tried forcing the firmware upgrade but error shown is still the same.

 

I wonder what PORT is being used to send the firmware?  I enabled two ports as suggested by user guide, but so far results are the same. Each time I try calling Tech support I spend about 30 minutes on hold  it sabout 6th time in two days.

: Re: Not able to access Link Station Live 500 GB network storage drive
: Dustrega March 30, 2009, 05:27:50 PM
Okay, if you run NAS Navigator what does it show for information? IP Address (what's your computer IP address in relation?)? Firmware? Hostname?
: Re: Not able to access Link Station Live 500 GB network storage drive
: Captuk March 30, 2009, 05:28:02 PM
   

Right My Linkstation seems to be working i can access all the files on my pc okay but i seem not to be able to access them from any media player, anyone have any ideas.

 

: Re: Not able to access Link Station Live 500 GB network storage drive
: hardik March 30, 2009, 05:39:44 PM
   

NAS's IP address :192.168.11.150

 

My IP Address (attached via Cross over cable)

 

192.168.11.152

 

Firmware info is not shown by NAS Navigator, Host name is HS-DHGL-EM1D6

: Re: Not able to access Link Station Live 500 GB network storage drive
: Dustrega March 30, 2009, 05:51:07 PM
Alright, just for confirmation's sake please download your firmware here and run it. If you can ping the device from your computer you should be able to update the firmware. Also, any firewalls must be disabled before updating your firmware.
: Re: Not able to access Link Station Live 500 GB network storage drive
: Captuk March 30, 2009, 06:24:25 PM
   

Hi any help here ive done all the upgrading firmware etc drive seems to work fine from the pc, but when i go into the other room and run my philips media player it sees the Linkstation and allows me to click on it but as soon as i get to folders it tells me there empty yet i have around 400gb of files on them.

 

Any ideas?

 

 

: Re: Not able to access Link Station Live 500 GB network storage drive
: Dustrega March 30, 2009, 06:27:55 PM
@Captuk: Are your files compatible with the player? If you're not sure you should check with Philips, mainly because the NAS is being seen on the network and you know the files are there but the player may not show files that are incompatible.
: Re: Not able to access Link Station Live 500 GB network storage drive
: Captuk March 30, 2009, 06:30:37 PM
   

Hi there yes ive had them running on this player for the last 6 months no problem.

 

: Re: Not able to access Link Station Live 500 GB network storage drive
: Dustrega March 30, 2009, 06:39:10 PM
Could you relay the PCast settings you currently have?
: Re: Not able to access Link Station Live 500 GB network storage drive
: hardik March 30, 2009, 11:45:45 PM
   I have even tried disabling the firewall and defender using netsh commands but still with DHCP or Static IP shows the same problem that it cant communicate(disable the firewal) even rebooted the PC. NO CHANGES . This is EXTREMELY FRUSTRATING. I really REGRET my decision of going for Buffalo.  I spend almost 24 complete hours trying to solve the problem and STILL NO RESULT.
: Re: Not able to access Link Station Live 500 GB network storage drive
: Captuk March 31, 2009, 03:28:15 AM
   

Hi My PC Cast Settings are

Media Servers : Enable

Media Folder : Share

                    USB Disk is Enabled

PCast Password : Disabled

Enter Password:

Confirm Password:

Limit DLNA Client Access: Disable

Update Media List: Automatic Update

 

I disabled password on this and now my media player picks up most of the files now , but what i notice is after a few mins of scrolling through the list of files i end up losing the Linkstation on the media player and then have restart the link station.

 

: Re: Not able to access Link Station Live 500 GB network storage drive
: hardik March 31, 2009, 01:15:31 PM
   Can somebody let me know the data recovery center's contact/website for Buffalo and RMA details ?
: Re: Not able to access Link Station Live 500 GB network storage drive
: Captuk April 01, 2009, 04:11:28 PM
   

Very strange i switch the Linkstation live on , i then switch my philips media player or PS3 it locates the Linkstation i then go and choose a file then after a few mins the Linkstation disappears, i can still access it from the PC but not from any of the media player or PS3 any ideas?

 

: Re: Not able to access Link Station Live 500 GB network storage drive
: Captuk April 02, 2009, 03:57:23 PM
   Still doing it any ideas
: Re: Not able to access Link Station Live 500 GB network storage drive
: Captuk April 02, 2009, 06:27:02 PM
   

I have managed to get my Unit working again I went back to Firmware 1.06 now everything is running smoothly.

 

: Re: Not able to access Link Station Live 500 GB network storage drive
: ealgra April 03, 2009, 12:38:22 AM
   

I have exactly the same issue with my LinkStation live 320GB.

Worked fine for the past 1.5 years, both from Vista and from WinXP.

 

All of a sudden, I can no longer connect to the thing.

Ping is OK to the box. However, cannot http to the config service, nor ftp to the data.

The NAS Navigator finds the device on the network, but is unable to show firmware version.

 

I re-installed the firmware as noted elsewhere in this thread.

This solved the problems: the box is fully operational without data loss.

 

Apparently the firmware got into an incorrect state, and reinstalling resets that to a known state?

Message Edited by ealgra on 04-03-2009 01:35 AM
: Re: Not able to access Link Station Live 500 GB network storage drive
: Dustrega April 03, 2009, 08:22:45 PM
Close but not exactly ealgra. Chances are you had corrupt firmware. Reflashing it restored it to an operational state.
: Re: Not able to access Link Station Live 500 GB network storage drive
: hardik April 11, 2009, 01:16:44 AM
   

I cant even upgrade/change firmware on it, Vista simply wont be able to talk to the station, even after disabling firewall and all other blocking software.

 

Anybody , facing similar issue? I just want to retrieve my stored data back. I  called buffalo tech support about 10-15 times each time waiting for 30 mins + hold time and eventually tired and giving up, do they have any data recovery support in case needed?

 

 

: Re: Not able to access Link Station Live 500 GB network storage drive
: Dustrega April 11, 2009, 01:58:54 PM

hardik wrote:
   

I cant even upgrade/change firmware on it, Vista simply wont be able to talk to the station, even after disabling firewall and all other blocking software.

 

Anybody , facing similar issue? I just want to retrieve my stored data back. I  called buffalo tech support about 10-15 times each time waiting for 30 mins + hold time and eventually tired and giving up, do they have any data recovery support in case needed?

 

 


We do not perform data recovery service in the event of a devicefailure. If you need to perform an RMA you will need to contact ourtechnical support by phone (peak hours are usually around 12pm and 6pmCDT). Our hold times will get bad from time to time I'll admit that however waiting 30+ minutes 10-15 times should have got you through at some point. For a third party data recovery center I would recommend Data Tech Lab.