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Products => Solved Storage Threads => : videojanitor February 16, 2009, 07:13:04 PM

: Setting up Web Access on LinkStation Live
: videojanitor February 16, 2009, 07:13:04 PM
   

Hi folks! This is my first visit and first message here. I have been wrestling with getting Web Access setup on my LinkStation Live HS-DH250GL -- no matter what I've tried, I just can't seem to get it work.  I am running firmware version 2.10. My router is a Linksys WRT310N.

 

I am using all of the default settings that are mentioned numerous places in this forum, but when I apply the settings, I receive an error that says "Error contacting Buffalonas.com." I searched for that error, and some reported that reinitializing the Linkstation corrected the problem -- but that hasn't worked for me.

 

So, where do I start with troubleshooting this issue?? In the router, I have the External and Internal port set to 9000, and it is forwarded to the IP address of the Linkstation. It is enabled for TCP/UDP. UPnP is enabled as well. I must be missing something somewhere, but exactly what that is escapes me.

 

Any help appreciated! 

: Re: Setting up Web Access on LinkStation Live
: Jason February 17, 2009, 12:12:04 PM
It means it can't get online to communicate with our servers to register that information. Click on the network tab and check your network settings, if you have a static IP set and no dns server set etc, things like that can happen. Also want to make sure you are running the latest FW, anything below 2.10 won't work.
: Re: Setting up Web Access on LinkStation Live
: videojanitor February 17, 2009, 03:04:02 PM
   

Thanks Jason! I was able to get past the first hurdle by using the clues you dropped. In the network tab, I had it set for a static IP from my router, but I had not entered anything into the "default gateway" or DNS Server fields. I entered the address of my router, and now it successfully completes the setup.

 

Still having an issue though. When I go to buffalonas.com and enter the name that I assigned during setup, I am asked for a username and password in order to log in -- however, the name and "key" I assigned don't work. (???)

 

Again, I am sure I missed something here, but in the instructions, I don't see any other place to enter a username and password. So, I am still stuck ... 

: Re: Setting up Web Access on LinkStation Live
: Colin137 February 21, 2009, 06:09:58 PM
In the Web interface, go to User Management and add a new user, then use that username/password to log on to web access.
: Re: Setting up Web Access on LinkStation Live
: videojanitor February 22, 2009, 02:31:24 AM
   Thanks! That did the trick. They should try to make the instructions a little clearer about that!