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Products => Solved Storage Threads => : tracymanzo January 28, 2009, 08:19:18 AM

: Need help resolving error "Windows cannot locate a suitable printer driver"
: tracymanzo January 28, 2009, 08:19:18 AM
   

I am running Windows XP Pro and recently updated with Service Pack 3. After doing this, I lost my connection with my printer port on my Buffalo LinkStation HD-H250LAN. The printer was working with my LinkStation flawlessly prior to this.

 

The error message varies a little depending on which printer function I am attempting, but always includes "Windows cannot locate a suitable printer driver."

 

So here is what I have done:

 

Bottom line, no matter what I do, I am still getting the same error. I hate to think I need to uninstall Windows SP3. Ugh. Does anyone have any ideas on how I can resolve this problem?

: Re: Need help resolving error "Windows cannot locate a suitable printer driver"
: Colin137 January 29, 2009, 10:58:29 AM
Find out the IP address of the linkstation, then go to Start->Run, type in \\IP_Address, hit OK, then right click on lp and click connect. This should give you the add printer wizard and allow you to choose the driver. If that doesn't work, make sure the printer works when directly attached to the computer, and that the printer driver is installed.
: Re: Need help resolving error "Windows cannot locate a suitable printer driver"
: tracymanzo January 30, 2009, 08:11:14 AM
   

OK, so here's what I did to fix the problem:

 

First, I called and spoke with Buffalo's tech support. The tech said that this was a fairly common problem; there were many printer drivers that were not supported by Windows XP SP3, and that I would need to go to the printer manufacturer's website (in the case HP), and download and install the updated driver.  The printer in question was a little HP Laserjet 1012. So, I did this and then here's what I did on my computer:

 

 

Crazy, huh? But it worked for me.