TS Pro II Rackmount TS-RH2.0TGL/R5.
Try to back up to, or copy large files error
"Cannot copy (filename): The specified network name is no longer available".
Latest firmware. 1.33 no change.
Servers are all Win 2003 R2, Mac OSX 10.4, or XP SP3. Same error
Thank you
I spoke to Tim at your phone support.
I tried IP address and computer name.
I have been set up to RMA this machine.
What router are you using?
I've been getting this same issue with my Terastation Live when recently trying to transfer 250gb / 10's of thousands of files around my network. It worked absolutely fine when I was connected directly to the NAS but kept giving that error when wired / wireless through the router so I think that's where MY weak link is. I have the BT Home Hub 2.0... Am investigating what I can find out from them...
I have a Cisco PIX 501 Firewall 10/100.
Dlink DGS 1024D, DGS1224T switches. Both are gigabit, 24 port.
For kicks I tried Linksys SD2008 (10/100/1000) and Dlink DSS-8+ (10/100) both 8 port.
I tried cross over cable, straight through as well.
What firmware are you running?
Ah, fair enough.
I'm using the most recent Home Hub 2.0 (8.1.A.E) and Terastation Live (2.14) Firmwares.
I received my replacement Terastation.
It came with Firmware 1.30 instead of the 1.26
Same error, the tera station disapears while copying files, or backing up to it.
I updated to firmware 1.33
Exact same issue.
I have ensure all my computers are mapped to the TS using IP address not host name.
I tested host name as well, same error.
This has been going on for a while, I can't do this anymore.
Windows 2003 Standard Servers R2
Windows XP Pro SP3
5 servers are virtual on ESX, 5 are physical
I have tried copying files, and running backups using Paragon Disk backup, and native MS NTBackup.
Before I run any task on the terastation, I creat and rename a folder on the Terastation
This ensures there is no permission or connectivity issue.
Of course File and printer sharing is enabled, or I would not be able to map drives to the TeraStation.
It came with Firmware 1.30 instead of the 1.26"
Indicates that I have already received my Terastation replacement.
I contacted Support after flashing the bios on the replacement unit.
Same error.
Support gave me a case number and told me they have no idea why their product cannot store data.
Thanks for replying, your suggestions are more helpful than the 60 minutes spent on the phone...
For kicks I tried Linksys SD2008 (10/100/1000) and Dlink DSS-8+ (10/100) both 8 port.
I tried cross over cable, straight through as well.
~~From Previous post~~
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The first thing I tried was replace the cat?? cable that came with the unit
That cable was unsheilded, untwisted (BTW what was that cable???)
I have tried different switches, different ports, different cables,...
The TeraStation is supposed to be a professional network storage device;
it should not matter how, or to what I connect to. It should just work.
I have tried known good x-over cables connected to a server or laptop, same failure.
There are no counter measures, unless antivirus and antispam are considered countermeasures.
We have some Virtual servers, some physical. Windows 2003 Domain. Single Forest.
I have tried a server that is not in the domain (workgroup).
The TS is in the domain.
If you can suggest a setting or configuration that might cause this device to drop connection 75-90% of the time I would love to hear about it. I cannot trust any device that is below 25% reliability with our data.
I would be willing to try almost anything (and already have) toget this device working. I have purchased it, I am stuck with it. I have tried the manuals, generally accepted best practices, and called buffalo support (support-techs.com) and have not yet had any success.
Are you serious?
I have nothing better to do than contact this forum and wait for responses.
of course I have tried multiple known good switches, known good cross over cables, etc...
(please see previous posts)
If you have an enterprise device that cannot accept backups, and data transfers, I cannot use it.
How could Anti-virus affect a backup/data transfer?
The TS runs on Unix firmware.
Can you please give me an example of an Antivirus product that is known to cause "problems" on a Buffalo TS. Give me something to work with. What settings could be affecting this device's connectivity?
Safe mode. What will that accomplish?If the device accepts a data transfer using Windows Safemode? Then what?
I should back up my Exchange, Citrix, Fileserver in safemode?
I'm quite serious.
Try it with a direct connection.
And yes, I have seen things like norton's, symantec, avg etc, sever an smb connection to our NAS's before and disabling them has resulted in a flawless transfer.
Alternatively, you can try using it with FTP and see if it gives you the same problem, and see if your problem is connecting via SMB specifically.
IF you can backup data to it in safe mode, then that means that something that's normally running the background or some other incedental service that otherwise would be running is causing you problems. That'll help you narrow down your problem, that is the purpose of safe mode after all.
And as always if you don't like a suggestion you certainly don't have to try it. But this is a board and you're asking for advice and I'm providing it.
I appreciate the suggestions, as the phone support requires 45-60 minute wait on hold.
I am hearing a lot of "suggestions"
What about solutions?
What if my brand of anti-virus is not compatible with your Storage solution?
What if my network set up does not work with your device?
Are there Antivirus programs that do not sever network connections to Buffalo TS's?
If FTP works in my Windows domain, are there services that can be modified or reconfigured to work?
I just tried a brand new laptop Windows XP SP3, latest updates. Not joined to our domain. Not subject to domain policies or restrictions. Connected with an x-over cable. Booted the laptop. Laptop would not start. Removed ethernet, bluescreen. Now the laptop does not start. safeboot.sys is missing or corrupt. I am concerned this may hapen with one of my servers.
I would like to know, was this issue ever solved? I am having an extremely similar problem with a NAS drive at my office, and was considering replacing it with a TS II. However after reading this I am thinking it's not a problem with my NAS drive but some sort of Windows setting. Any info on the solution would be greatly appreciated. Thanks!
The first Terastation was demonstrating errors copying data. I received a refurb unit. Same errors. Replaced with brand new unit, and have never looked back. The unit is working flawless. Integrated with Microsoft Active Directory. Shares and permissions. I have mapped everyone's share drives in their log in profles.
I must have had 2 bad units.